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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Deploying VDI: Predicting your storage needs for a successful project

        Storage has a starring role in any virtual desktop infrastructure (VDI) project, and it's commonly considered the make-or-break factor. How well you understand, manage and predict your storage needs -- and how a VDI will impact them -- is the key to a successful project. There's a crucial list of common storage-related VDI challenges, such as the potential for boot storms caused by shared system images and high-volume logins, and the cost of meeting new I/O demands with solid-state drives.

        To understand these obstacles and others that might crop up when deploying VDI, we've assembled our top technical advice and analysis, and included coverage of new techs and free tools that help to provide some insight into the key metrics that guide any VDI project. If you've decided on a VDI deployment project, this in-depth report can help you avoid trouble and help VDI to deliver on its potential.

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      • The evolution of virtual server technology: Hypervisor-aware storage

        As virtual server technology gradually grew to dominance in most data centers, it became apparent that many traditional storage systems weren't up to the task of serving these new virtualized server environments. Performance issues cropped up as SANs and network-attached storage systems struggled to deliver the IOPS and throughput required by virtual machines. But the new virtual server model also helped to create a new category of storage array: hypervisor-aware storage systems that were built from the ground up to provide storage for virtual environments, with a special emphasis on performance and agility.

        This Buyer's Checklist on Purpose-Built Storage for Virtual Servers describes how these storage systems differ from traditional arrays, provides insights into some of their unique features, and offers guidance on evaluating, purchasing and deploying these storage systems.

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      • How to tap into advanced hyper-v features

        This handbook is designed to help data storage professionals manage their Hyper-V deployments, and the impact of Hyper-V on their systems, from the outset instead of waiting for storage performance problems to appear. Learn from experienced IT analysts and Hyper-V specialists how to provision and allocate resources within a Hyper-V deployment. Get real-world tips on treating your Hyper-V deployment as a private cloud and tackling resource content to reduce storage IOPS with file deduplication. This handbook on tapping into advanced Hyper-V features will also help storage pros determine which existing features of Hyper-V, such as the VHDX file format, can boost storage performance in a Hyper-V environment, and how Windows Server 2012 R2 offers the ability to share those VHDX files with the help of Hyper-V.

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      • How to allocate and configure virtual machine storage

        Two key tasks of a virtual server implementation are determining how much storage will be needed to support the system, and how to handle the initial provisioning and configuration of the virtual storage. The complexity of shared storage, inconsistent performance related to resource contention caused by virtual machines competing for available storage resources, and storage management challenges have been the chief areas of concern for any data storage administrator working in a virtualized environment.

        But a number of vendors now offer products that employ techniques and strategies to solve or at least mitigate the storage challenges that have plagued virtual server and VDI deployments. This drill-down on allocating and configuring virtual machine storage provides storage admins with some best practices to configure virtual machine storage in their virtualized data centers.

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      • Backing up virtual servers: A buyer’s checklist

        Effectively backing up virtual servers continues to be an issue for storage shops. In many virtual machine (VM) environments, traditional backup methods and applications are inadequate, either contributing to storage network bottlenecks or simply not getting the job done in a timely manner. Today, however, users have many alternatives rather than using methods designed for physical server environments. There are backup applications built from the ground up for VMs, options added to traditional backup applications that allow backing up both physical and virtual servers, and cloud and hybrid cloud offerings. We’ll describe the available virtual server backup alternatives, provide best-use cases and offer cost analyses for the options.

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  • Storage magazine

    Storage magazine keeps IT and storage managers up to date on new storage technologies, and how those techs can meet emerging business requirements.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

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  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

    This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS